About Minimirrorpro
What is Minimirrorpro?
Minimirrorpro is a Belgium-based online retailer specializing in portable mirrors for customers in the European market.
Our products focus on portable mirrors for daily personal use; specific product details can be found on the respective product pages.
Where is Minimirrorpro headquartered?
Minimirrorpro is headquartered in Belgium and serves customers across the European market.
For general inquiries, you can contact us via:
Email: supervisor@minimirrorpro.com
Website: www.minimirrorpro.com
Products
What information is available for each product?
Each product page provides relevant information about the item, including features, available specifications, dimensions (where applicable), pricing, and other purchase-related details.
We recommend carefully reviewing the product page before placing an order.
Do the product images accurately reflect the actual products?
The images displayed on our website are intended to help customers identify the products.
As is common with product photography and varying display devices, there may be slight visual differences between the images shown on your screen and the actual product you receive.
Ordering
How do I place an order?
Select the product you wish to purchase, choose the specifications and quantity, and proceed to checkout.
Before submitting your order, please carefully check your selected products, shipping information, contact details, and the total order amount.
Will I receive an order confirmation?
Once your order is submitted and accepted, an order confirmation may be sent to the email address provided during checkout.
Please check your inbox as well as your spam or junk folder (if applicable).
Can I modify my order after placing it?
If you need to modify your order, please contact us as soon as possible at:
supervisor@minimirrorpro.com
We will assess your request based on the order status. Once an order has entered the processing or shipping stage, changes may no longer be possible.
Payment
What payment methods do you accept?
Depending on the options available at checkout, Minimirrorpro accepts the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other supported digital wallets
The payment methods available to you will be displayed at checkout.
When will I be charged? Payment is processed during the online checkout process when you submit your order.
Orders are processed only after the relevant payment has been successfully authorized and accepted.
Can I use an e-wallet?
Yes. Customers can use supported e-wallets—including Apple Pay and Google Pay—if the option is available at checkout.
Availability of specific e-wallets may depend on the customer’s device, browser, account, and other applicable conditions.
In what currency will I pay?
The applicable currency and total order amount will be displayed during the purchase process, prior to order submission.
Customers should carefully review the final order details shown at checkout before completing the purchase.
Shipping
Where do you ship to?
Minimirrorpro serves customers in the European market.
Available shipping destinations may depend on the delivery address and applicable shipping arrangements.
Which shipping services do you use?
We may use well-known courier services, including:
DHL
FedEx
UPS Priority
The specific courier service used may vary depending on the destination and shipping arrangements.
How long does shipping take?
Standard shipping from Belgium typically takes 5–12 business days.
The timeframe above represents standard shipping; actual delivery times may vary based on the destination and specific delivery circumstances.
Will I receive tracking information?
Yes.
Once the order has shipped, tracking information will be sent to the email address provided when the order was placed.
If tracking information is available, we may send email updates at various stages, including:
Order shipment
Arrival at a logistics hub
Transit progress within the delivery network
Local delivery
Final delivery status
Why haven’t I received a tracking email?
If you have not received tracking information, please check your spam or junk folder first.
If you still haven’t received the email, please contact:
supervisor@minimirrorpro.com
Please include your order number (if available) in the email so we can verify your order details.
What if my order takes longer than 5–12 business days to arrive?
If your order delivery exceeds the standard timeframe, please contact us at:
supervisor@minimirrorpro.com
We will verify the shipping details and, if necessary, inquire with the relevant carrier regarding the shipment’s status. Following an investigation and based on the specific circumstances of the order, we may arrange for a full refund or a replacement product where appropriate.
What happens if my package is reported lost?
If your order has not arrived and the tracking information indicates that the package may be lost, please contact us.
We will review the available tracking information and, if necessary, contact the relevant carrier to investigate.
Once the review is complete, Minimirrorpro may arrange for a refund or a replacement, depending on the specific circumstances of the order and applicable laws.
Does the risk of delivery pass to the customer when the package is handed to the courier?
For consumer orders arranged by Minimirrorpro, and in accordance with applicable European consumer laws, the risk of loss or damage generally remains with Minimirrorpro until the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
Returns and Right of Withdrawal
Can I return the item if I change my mind?
For eligible distance-selling orders, consumers generally have a statutory right to withdraw from the contract within 14 days without giving any reason, subject to legal exceptions.
The withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
To exercise this right, please contact:
supervisor@minimirrorpro.com
How do I request an order withdrawal?
Please send us an email within the applicable withdrawal period, clearly stating that you wish to withdraw from the purchase.
Please provide the following information:
Your name
Order number
Email address used when placing the order
A clear statement of your request to withdraw
We will provide relevant return instructions where applicable.
How long do I have to return the item after requesting a withdrawal?
When exercising the right of withdrawal, the item should generally be returned within 14 days of the customer communicating their decision to withdraw (without undue delay), subject to applicable legal requirements.
Who bears the cost of return shipping?
Unless otherwise agreed by Minimirrorpro, the direct costs of returning the item resulting from a valid withdrawal are generally borne by the customer, subject to the requirements and exceptions of applicable law.
Can I try out or inspect the item before deciding whether to withdraw the order?
Yes. Within the applicable withdrawal period, consumers may handle or inspect the goods as necessary to establish their nature, characteristics, and functioning. If the value of the goods is diminished due to handling that goes beyond what is necessary for inspection, the customer may be held liable for such loss in value, to the extent permitted by applicable law.
Damaged or Defective Orders
What should I do if my order arrives damaged?
Please contact us via email as soon as you discover the damage:
supervisor@minimirrorpro.com
To assist us in assessing the situation, please provide the following information:
Your order number
Photos of the item
Photos showing the damaged area
Photos of the relevant packaging (if applicable)
Do I need to return the damaged item?
If the photos provide sufficient evidence of the damage, Minimirrorpro may resolve the matter without requiring the return of the damaged item.
Depending on the circumstances, we may arrange a refund or a replacement.
If further information is required to assess the situation, we may contact you for details.
What should I do if the product is defective or does not match the order?
If the item is defective or does not conform to the sales contract, please contact:
supervisor@minimirrorpro.com
We will investigate the issue and handle your request in accordance with applicable law.
Consumers retain their statutory rights regarding goods that do not conform to the sales contract.
Refunds
How are refunds processed?
Where a refund is due, Minimirrorpro will process it in accordance with the relevant terms of purchase and applicable law.
Refunds are typically issued via the same payment method used for the original transaction, unless other arrangements are permitted by applicable law.
When are refunds processed for cancelled orders?
For valid order cancellation requests, we will process the refund within the timeframe stipulated by applicable law.
Where permitted by law, we may withhold the refund until we receive the returned goods or proof that the goods have been shipped back, whichever occurs first.
Are original shipping costs refunded?
For valid order cancellation requests, applicable standard shipping costs are generally included in the refund.
If the customer chose a delivery method more expensive than our lowest-cost standard delivery option, the additional cost may not be refunded, to the extent permitted by applicable law.
Customer Service
How can I contact Minimirrorpro?
Email: supervisor@minimirrorpro.com