These Terms and Conditions apply to purchases made via the website www.minimirrorpro.com, operated under the Minimirrorpro brand.
By placing an order on our website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them (without prejudice to mandatory rights under Belgian and European law).
1. Merchant Information
Brand: Minimirrorpro
Email: supervisor@minimirrorpro.com
Website: www.minimirrorpro.com
Minimirrorpro operates an online retail business selling portable mirrors to customers in the European market.
2. Scope of Terms
These Terms and Conditions apply to purchases made through our website.
They cover matters including:
Product purchases
Order submission and acceptance
Prices and payment
Order processing
Delivery
Returns and order cancellation
Product conformity
Refunds and replacements
Customer communication
Applicable contractual terms
Where mandatory provisions of Belgian or European consumer protection laws apply, such provisions take precedence over any conflicting contractual terms.
3. Product Information
Product information is provided on the relevant product page prior to placing an order.
It is the customer’s responsibility to review available product information, specifications, options, prices, and other relevant details before completing an order.
We strive to provide clear product information relevant to the items for sale.
Images and descriptions are intended to help customers identify the products. Minor visual differences may occur due to photography, display settings, or the specific characteristics of individual items.
4. Product Prices
Prices displayed on the website are in the applicable currency indicated at the time of purchase.
The applicable price is the price displayed at the time the order is submitted, subject to any clearly stated promotional terms.
Any applicable charges that must be disclosed prior to the customer placing an order will be displayed in accordance with applicable law.
5. Placing an Order
Customers may place orders by following the ordering process on our website. Before submitting an order, customers should verify the following information:
Selected items
Quantity
Delivery information
Billing information
Applicable prices
Any other information displayed during the checkout process
Submitting an order constitutes an offer to purchase the selected items.
Order confirmation details may be sent to the email address provided at checkout.
6. Order Acceptance
An order is deemed accepted once Minimirrorpro confirms it in accordance with the applicable purchasing process.
If an order cannot be processed, we will contact the customer using the information provided during the ordering process.
If an order is cancelled prior to fulfillment, any payments made for that order will be handled in accordance with applicable laws and the specific circumstances of the cancellation.
7. Order Processing
Once an order is accepted, Minimirrorpro will process it according to established procedures.
The order processing workflow may include order verification, stock preparation, packaging, and shipping arrangements.
Customers must ensure that the delivery information provided at checkout is complete and accurate.
If delivery is affected by incorrect or incomplete information provided by the customer, additional arrangements may be required to complete the order.
8. Delivery Areas
Minimirrorpro serves customers in the European market.
Deliveries are arranged via established courier services; specific providers may include DHL, FedEx, or UPS Priority services, depending on the destination and applicable shipping arrangements.
Available delivery methods may vary based on the destination, order details, and the courier service provider.
9. Delivery Times
The standard delivery timeframe for shipments originating from Belgium is typically 5 to 12 business days.
The delivery timeframe mentioned above is an estimate; actual delivery times may vary.
Once the order has been shipped, tracking information will be sent to the email address provided by the customer.
Where possible, tracking notifications may provide updates at key stages, including:
Order dispatch
Arrival at logistics hubs
Transit progress within the delivery network
Local delivery
Final delivery status
Customers should monitor the email address provided at the time of the order for delivery-related information.
10. Delivery Delays
If an order is not delivered within the standard timeframe, customers may contact:
supervisor@minimirrorpro.com
We will verify the status of the order and, if necessary, contact the relevant carrier to inquire about the delivery status.
After assessing the available information and the specific circumstances of the order, Minimirrorpro may arrange for a replacement shipment or a refund, as appropriate.
If the goods are confirmed lost or delivery cannot be completed, we will handle the matter in accordance with the specific circumstances and applicable consumer protection regulations.
11. Risk of Loss or Damage During Delivery
For consumer sales where delivery is arranged by Minimirrorpro, the risk of loss or damage to the goods remains with Minimirrorpro until the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
The risk does not transfer to the customer simply because the goods have been handed over to a carrier selected or arranged by Minimirrorpro.
This clause does not affect any mandatory rights the consumer may have by law against the seller or, where applicable, the carrier.
EU consumer regulations stipulate that, where a merchant ships goods, the risk generally transfers to the consumer only when the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
12. Right of Withdrawal
For distance sales, consumers generally have a statutory right to withdraw from the contract within 14 days without giving any reason, subject to exceptions provided by applicable law.
For goods, the withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods. Consumers may communicate their decision to return the goods (withdraw) before the applicable return (withdrawal) period expires. The right of return is subject to mandatory provisions and exceptions under relevant Belgian and EU laws.
13. Exercising the Right of Return
To exercise the right of return, the customer may contact:
Email: supervisor@minimirrorpro.com
The customer should provide the following information:
Order number
Name used when placing the order
Email address used when placing the order
A clear statement that the customer wishes to cancel the purchase (return the goods)
Customers may use the statutory return form where applicable; however, where permitted by law, a written statement clearly expressing the decision to return the goods is sufficient.
Unless an exception applies, the customer must return the goods within 14 days of communicating the decision to return them (and without undue delay).
Direct costs associated with the return are generally borne by the customer, unless otherwise agreed by Minimirrorpro or stipulated by applicable law.
14. Condition of Returned Goods
During the return period, the customer may handle the goods as necessary to verify their nature, characteristics, and functioning.
If the value of the goods is diminished due to handling beyond what is necessary for the aforementioned verification, the customer may be held liable for such depreciation, to the extent permitted by applicable law.
Nothing in this section limits the mandatory rights of consumers.
15. Refunds After Return
Upon valid exercise of the right of return, Minimirrorpro will process the refund in accordance with the law.
For returns under the sales contract, the refund generally includes the amounts received from the customer (including applicable standard shipping costs), subject to the conditions and limitations prescribed by applicable law.
Where permitted by law, Minimirrorpro may withhold the refund until the returned goods are received or until the customer provides proof of having sent the goods back (whichever occurs earlier).
If the customer chose a delivery method more expensive than the cheapest standard delivery method offered, the excess shipping costs may not be refunded, in accordance with applicable law.
16. Damaged or Non-Conforming Goods
If goods arrive damaged, defective, or do not match the order, the customer should contact:
supervisor@minimirrorpro.com
Please contact us as soon as the issue is discovered.
For obviously damaged goods, the customer may provide clear photographs showing:
The product
The damaged area
The packaging (if applicable)
The order number
If the photographs are sufficient to prove the issue, Minimirrorpro may issue a direct refund or arrange a replacement without requiring the customer to return the damaged goods.
We may request further details from the customer if additional information is needed to assess the situation.
This process is designed to simplify the handling of damaged goods and does not limit the consumer’s statutory rights regarding non-conforming goods.
17. Statutory Guarantee for Consumer Goods
Under applicable Belgian law, new consumer goods are covered by a two-year statutory guarantee ensuring the goods comply with relevant requirements.
The statutory guarantee takes effect from the date the goods are delivered to the consumer.
If the goods are found not to conform to the agreement during the applicable statutory guarantee period, the consumer is entitled to appropriate remedies under applicable law.
The seller may not exclude or limit mandatory statutory guarantee rights by contract.
18. Remedies for Non-Conformity
If the goods do not conform to the sales contract, Minimirrorpro will handle the customer’s request in accordance with the applicable legal framework for remedies.
Depending on the specific circumstances and applicable law, remedies may include bringing the goods into conformity, replacement, price reduction, or contract rescission.
The applicable remedy depends on the nature of the non-conformity and the requirements of applicable Belgian and European law.
19. Refunds and Replacements
If a refund is required, Minimirrorpro will process it in accordance with applicable legal requirements and the specific circumstances of the order.
If a replacement is required, we will arrange it based on the order details and applicable legal requirements.
Customers requiring assistance with refunds or replacements should contact supervisor@minimirrorpro.com.
20. Customer Information
It is the customer’s responsibility to provide accurate information required to process the order.
This information may include:
Name
Email address
Phone number
Delivery address
Billing information
Other information required to complete the purchase
If the information provided by the customer is incomplete or inaccurate, it may affect order processing or delivery.
21. Website Use
Customers must use this website lawfully and must not use it in any manner that violates applicable laws or interferes with the website’s normal operation.
Minimirrorpro reserves the right to take appropriate measures if the use of the website seriously disrupts its operation or involves illegal activities.
22. Intellectual Property
This website contains content related to the Minimirrorpro brand and its business activities.
Customers may access and use the website’s content for ordinary personal shopping purposes.
Unless permitted by applicable law, nothing in these terms grants customers the right to reproduce, distribute, or exploit the website’s content for commercial purposes.
23. Limitation of Liability
To the extent permitted by applicable law, Minimirrorpro shall not be liable for indirect or unforeseeable losses, or for losses unrelated to the relevant contractual obligations.
Nothing in these terms excludes or limits liability that cannot be lawfully excluded or limited under applicable Belgian or European law.
Nothing in these terms limits consumers’ mandatory rights, statutory remedies, or liabilities that must remain applicable by law.
24. Force Majeure Events
If circumstances beyond Minimirrorpro’s reasonable control significantly affect the fulfillment of an order, such circumstances will be taken into account when processing the order.
Examples of such circumstances include major disruptions to transport networks, natural disasters, measures taken by public authorities, or other situations beyond the company’s normal control that impact the fulfillment of obligations.
This clause does not negate or limit consumers’ mandatory rights.
25. Complaints and Customer Communication
Customers may contact Minimirrorpro via email regarding orders, products, delivery, returns, refunds, or other matters:
supervisor@minimirrorpro.com
When contacting us regarding an existing order, customers should provide the order number and relevant information to ensure efficient processing.
26. Applicable Law
These Terms and Conditions are governed by the law applicable to the contractual relationship and are subject to mandatory consumer protection regulations applicable to consumers.
Nothing in these Terms is intended to deprive consumers of mandatory protection rights granted under the laws of their country of residence (where such protections apply to the relevant transaction).
27. Dispute Resolution
We encourage customers to contact Minimirrorpro first so that complaints or matters related to the contract can be reviewed and, if possible, resolved.
If a dispute cannot be resolved directly, consumers retain all rights regarding dispute resolution and competent authorities under applicable Belgian and EU law.
28. Changes to These Terms
Minimirrorpro may update these Terms and Conditions as necessary to reflect changes in its products, website, business processes, or requirements under applicable law.
The version applicable to a specific order shall be the version in effect at the time the relevant purchase contract was concluded, subject to any mandatory legal requirements.