This Shipping and Delivery Policy applies to orders placed via the Minimirrorpro brand website, www.minimirrorpro.com.
Minimirrorpro serves customers in the European market and arranges delivery through established courier services, depending on the destination and specific order details.
1. Shipping Information
Brand: Minimirrorpro
Email: supervisor@minimirrorpro.com
Website: www.minimirrorpro.com
Orders are shipped from Belgium to eligible European destinations.
2. Delivery Services
Depending on the destination and order arrangements, Minimirrorpro may use the following established courier services:
DHL
FedEx
UPS Priority services
The specific courier service used for an order depends on the destination, delivery arrangements, and service availability at the time of shipment.
3. Standard Delivery Times
Standard delivery times are typically:
5–12 business days after dispatch from Belgium
The timeframe above refers to the standard delivery period for eligible European destinations.
Actual delivery times may vary based on the destination and various circumstances affecting specific shipments.
Any delivery information displayed during checkout is part of the necessary information provided to the customer prior to order submission.
4. Order Dispatch
Once accepted, orders are processed according to our established procedures and then dispatched.
Upon dispatch, relevant tracking information will be sent to the email address provided by the customer at the time of ordering.
Customers should ensure that the email address provided at checkout is accurate and capable of receiving emails.
5. Tracking Updates
Where tracking information is available, Minimirrorpro may send email notifications regarding key stages of the delivery process.
Based on information provided by the courier, updates may include:
Order dispatched
Arrival at logistics hubs
Transit within the delivery network
Arrival in the destination area
Out for local delivery
Final delivery status
These notifications are intended to keep customers informed about the delivery progress of their orders.
6. Delivery Address
It is the customer’s responsibility to provide complete and accurate delivery information when placing an order.
Incomplete or inaccurate addresses may affect delivery arrangements or require additional delivery coordination. If you discover an error in your shipping information after placing an order, please contact us as soon as possible at:
supervisor@minimirrorpro.com
We will review your request based on the order status.
7. Delivery Delays
If an order is not delivered within the standard delivery timeframe (5 to 12 business days), customers may contact us at:
supervisor@minimirrorpro.com
We will check the available tracking information and, if necessary, contact the relevant carrier to inquire about the shipment’s status.
Following an investigation, Minimirrorpro will—depending on the specific circumstances of the order—arrange for a full refund or a replacement shipment where appropriate.
This process does not limit any mandatory consumer rights under applicable Belgian or European law.
8. Lost Shipments
If tracking information indicates that an order may be lost, or if the shipment’s location cannot be determined, Minimirrorpro will verify the shipping details and, if necessary, consult the relevant carrier.
Following an investigation, Minimirrorpro will arrange for a replacement shipment or a refund, based on the specific circumstances of the order and applicable legal requirements.
Please contact us if you have not received your expected delivery.
9. Damage in Transit
If the order arrives with visible damage, we recommend that customers contact us as soon as possible at:
supervisor@minimirrorpro.com
Please provide the following information:
Order number
Product photos
Photos of the visible damage
Photos of the outer packaging (where relevant)
With these photos, we may be able to process the claim without requiring the return of the damaged item.
If the evidence provided is sufficient, Minimirrorpro will arrange for a replacement shipment or a refund, depending on the specific circumstances of the order.
This process does not limit the statutory rights consumers have regarding goods that do not conform to the sales contract.
10. Risk During Delivery
If Minimirrorpro arranges the delivery of goods to the consumer, the risk of loss or damage remains with Minimirrorpro until the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods (subject to applicable laws and regulations).
Merely handing over the goods to a courier arranged by Minimirrorpro does not constitute a transfer of the risk of loss or damage to the consumer.
This clause reflects Belgian and European consumer protection regulations regarding the transfer of risk in distance sales.
11. Delivery and Consumer Rights
Minimirrorpro strives to complete order delivery within the specified delivery timeframe.
In the absence of a legally binding contractual delivery deadline, Belgian consumer protection regulations generally require delivery to be completed within 30 days of the contract’s conclusion.
If delivery is not completed within the agreed or applicable timeframe, the consumer may be entitled to request a reasonable additional period for delivery; in legally prescribed circumstances, the consumer also has the right to terminate the contract and obtain a refund.
Nothing in this Shipping and Delivery Policy limits the mandatory rights to which consumers are entitled by law.
12. Delivery Attempts
If the customer is not present when the carrier attempts delivery, the carrier may provide instructions regarding re-delivery, pickup points, or other applicable arrangements.
Customers should follow the instructions provided in the relevant shipment tracking information.
If the customer fails to take reasonable steps to receive the order when delivery has been arranged, the consequences will be assessed based on the specific circumstances and applicable law.
13. Incorrect or Incomplete Delivery Information
If an order cannot be delivered due to an incomplete or incorrect address provided by the customer, the customer should contact us promptly.
We will assess the situation and, where possible, coordinate with the relevant carrier.
Any subsequent arrangements will be handled based on the specific details of the order and applicable law.
14. Delivery Confirmation
Shipment tracking records or delivery confirmations provided by the carrier may form part of the order records.
If a customer claims not to have received the order (despite the existence of delivery records), Minimirrorpro may review the relevant tracking information and, if necessary, investigate the matter with the carrier.
The outcome will be determined based on available information and the consumer’s applicable rights.
15. Returns After Delivery
Eligible remote-shopping customers generally enjoy a statutory 14-day “right of withdrawal” (i.e., the right to return goods), subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day the consumer (or a third party other than the carrier and designated by the consumer) takes physical possession of the goods.
For information regarding returns and the right of withdrawal, please refer to our “Return Policy” and “Terms and Conditions.”
16. Delivery and Refunds
In the event that a refund is required due to delivery delays, loss, or other unresolved delivery issues, Minimirrorpro will process the refund based on the specific circumstances of the order and applicable laws.
If a consumer lawfully terminates the contract because the delivery fails to meet applicable requirements, the relevant funds will be refunded in accordance with the law.
17. Contact Us
For inquiries regarding delivery, tracking shipment status, or addressing shipping issues, please contact us at:
Email: supervisor@minimirrorpro.com
When contacting us regarding an existing order, please provide your order number and the email address used to place the order.
We strive to review and respond to customer inquiries within 24 hours.